DropfyContact support
DraftPending management / legal review

Dropfy Support & Contact

Last updated: 1 June 2026. We're here to help. The fastest channel for most issues is email; please include your order ID where applicable.

General support

Email: support@dropfy.co

WhatsApp

To be added.

Emergency / urgent order issues

To be added. In the meantime, email support@dropfy.co with subject "URGENT — <order id>".

Driver support

To be added. For onboarding and payout questions, email support@dropfy.co with subject "Driver — <topic>".

Merchant support

To be added. For listing, menu, and payout questions, email support@dropfy.co with subject "Merchant — <restaurant name>".

Refunds & disputes

Open a dispute within 24 hours via the order screen ("Report an issue") or email support@dropfy.co. See the Refund Policy for full details.

Report an issue

Use the in-app "Report Issue" button or email support@dropfy.co. Include order ID, what happened, and any photos.

Safety concerns

Email support@dropfy.co immediately. For life-threatening emergencies, contact local emergency services first, then notify Dropfy.